The 9am phone queue
Routine appointment booking can be offered online when your practice considers it appropriate. Keep urgent, complex or triage-dependent enquiries with your existing reception and clinical channels.
Publishing suitable appointment types gives patients another way to book available individual appointments. It does not guarantee reduced call volumes.
Publish only the appointment types you want booked directly
You decide what appears. A routine check-up, a hygienist visit or a review can be booked openly, while complex or triage-dependent appointments stay behind a phone call.
Each type carries its real length, so a 10-minute review never lands in a 40-minute procedure slot.
Email confirmations and reminder limitations
Email confirmations are sent after booking. Email reminder functionality exists, but live scheduled delivery has not been verified. Automated SMS/WhatsApp reminders are planned, not currently available; attendance improvements are not guaranteed.
A patient who cancels the evening before frees a slot you can still fill.
Customer-submitted booking notes
Customers can add a note when booking, visible to the business owner. This is not a practitioner-authored clinical intake workflow or a medical-record system.
The public page shows services and availability, not customer booking details. Authorized business owners and platform administrators can access booking information; customers can access their own bookings.
Local discovery for practices
Patients searching "dentist near me" in Dublin are choosing between a map listing and a page that shows availability. Keeping your practice name, address and phone identical across your Google Business Profile and your booking page is what ties the two together.
Add your booking link to your Google profile, your practice website and your appointment cards.